Lifetime guarantee on 2B

General Chit Chat about E-Stim. Not just E-Stim Systems, but ErosTek, PES and others.
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SVM
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Lifetime guarantee on 2B

Post by SVM » Thu Jan 25, 2018 5:31 pm

As a new owner it's reassuring to know my 2B is guaranteed for life but does it have to be registered to qualify?

#justasking

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Re: Lifetime guarantee on 2B

Post by admin » Thu Jan 25, 2018 10:12 pm

Nope. It does help, but its not a requirement. You do need to keep proof of purchase, or have purchased it directly from E-Stim Systems.

Si
E-Stim Systems Ltd

SVM
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Re: Lifetime guarantee on 2B

Post by SVM » Fri Jan 26, 2018 12:06 am

My purchase was through Uberkinky

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diablouser
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Re: Lifetime guarantee on 2B

Post by diablouser » Fri Apr 06, 2018 10:41 am

admin wrote:
Thu Jan 25, 2018 10:12 pm
Nope. It does help, but its not a requirement. You do need to keep proof of purchase, or have purchased it directly from E-Stim Systems.
Which proof of purchase is enough? Invoice from the (previous) owner required or is screenshot/auction with device photo enough? I bought my device from a private ebay seller.

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Re: Lifetime guarantee on 2B

Post by admin » Fri Apr 06, 2018 12:12 pm

diablouser wrote:
Fri Apr 06, 2018 10:41 am
admin wrote:
Thu Jan 25, 2018 10:12 pm
Nope. It does help, but its not a requirement. You do need to keep proof of purchase, or have purchased it directly from E-Stim Systems.
Which proof of purchase is enough? Invoice from the (previous) owner required or is screenshot/auction with device photo enough? I bought my device from a private ebay seller.
We would accept an ebay invoice as a proof of purchase, but a purchase from a private ebay seller, indicates you purchased have possibly purchased it secondhand thus it is not covered by the lifetime guarantee. The lifetime guarantee only covers the initial purchaser. We can still repair any issues, but there would be a small charge for a secondhand unit.

It might be a good idea to drop our support team an email to info @ e-stim.co.uk for more details

Si
E-Stim Systems Ltd

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