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Lifetime guarantee on 2B

Posted: Thu Jan 25, 2018 5:31 pm
by SVM
As a new owner it's reassuring to know my 2B is guaranteed for life but does it have to be registered to qualify?

#justasking

SVM

Re: Lifetime guarantee on 2B

Posted: Thu Jan 25, 2018 10:12 pm
by admin
Nope. It does help, but its not a requirement. You do need to keep proof of purchase, or have purchased it directly from E-Stim Systems.

Si

Re: Lifetime guarantee on 2B

Posted: Fri Jan 26, 2018 12:06 am
by SVM
My purchase was through Uberkinky

SVM

Re: Lifetime guarantee on 2B

Posted: Fri Apr 06, 2018 10:41 am
by diablouser
admin wrote: Thu Jan 25, 2018 10:12 pm Nope. It does help, but its not a requirement. You do need to keep proof of purchase, or have purchased it directly from E-Stim Systems.
Which proof of purchase is enough? Invoice from the (previous) owner required or is screenshot/auction with device photo enough? I bought my device from a private ebay seller.

Re: Lifetime guarantee on 2B

Posted: Fri Apr 06, 2018 12:12 pm
by admin
diablouser wrote: Fri Apr 06, 2018 10:41 am
admin wrote: Thu Jan 25, 2018 10:12 pm Nope. It does help, but its not a requirement. You do need to keep proof of purchase, or have purchased it directly from E-Stim Systems.
Which proof of purchase is enough? Invoice from the (previous) owner required or is screenshot/auction with device photo enough? I bought my device from a private ebay seller.
We would accept an ebay invoice as a proof of purchase, but a purchase from a private ebay seller, indicates you purchased have possibly purchased it secondhand thus it is not covered by the lifetime guarantee. The lifetime guarantee only covers the initial purchaser. We can still repair any issues, but there would be a small charge for a secondhand unit.

It might be a good idea to drop our support team an email to info @ e-stim.co.uk for more details

Si

Re: Lifetime guarantee on 2B

Posted: Fri Nov 16, 2018 9:55 pm
by estim1
So good for estim to offer a lifetime warranty did sway my purchase of 2b box

Re: Lifetime guarantee on 2B

Posted: Thu Dec 06, 2018 5:44 pm
by TheBrahma
This was a huge relief for me, to know this has same warranty, even if I bought from uberkinky