Page 2 of 3

Re: UpLink 2.1 32 bit and macOS 10.15 Catalina

Posted: Thu Nov 07, 2019 10:10 am
by admin
estimbird wrote:
Wed Nov 06, 2019 12:31 pm
admin wrote:
Wed Nov 06, 2019 11:22 am
If you need a 64 bit version of Uplink, then you need to email the support team with proof of purchase

Si
I didn't know that - mail sent ;)

It would be really great if there was an announcement in the forum about this.
Done :-) It has been delayed as we have had to deal with running the updates on multiple machines, and its still not clear why we appear not to need to notarise the apps.

Si

Re: UpLink 2.1 32 bit and macOS 10.15 Catalina

Posted: Thu Nov 07, 2019 10:12 am
by admin
thebears28 wrote:
Thu Nov 07, 2019 8:31 am
estimbird wrote:
Wed Nov 06, 2019 12:31 pm
admin wrote:
Wed Nov 06, 2019 11:22 am
If you need a 64 bit version of Uplink, then you need to email the support team with proof of purchase

Si
I didn't know that - mail sent ;)

It would be really great if there was an announcement in the forum about this.
Or even better if they emailed their customers who had purchased and pointed them in the right direction. I mean all Mac running Catalina is now 64bt yet I'm expected to chase the vendor?
I'm sorry, you expect us to email 1000's of customers to inform them of a software update, even if the bulk of them are not using Catalina? and for some its a product they purchased 9 years ago. And what do we do with the customers who didn't purchase directly from us - we have multiple stockists around the world. And are you aware of the rules around sending emails and GDPR?

Si

Re: UpLink 2.1 32 bit and macOS 10.15 Catalina

Posted: Thu Nov 07, 2019 10:30 am
by MickEstim
As the Sales Director I have sight of all sales of our products, however since we sell to resellers and through Distribution as well as direct, we do not have the details of every person who has purchased either a Digital Link Interface Cable on its own, or as part of an Accessory Pack, a Connect Pack, 2B Bonus Pack or indeed the old 2B Pro Pack, these sales numbers are in the 1000's and as I say we do not have details of all of these customers. Not only that we do not have details of which of our users are running a Mac as opposed to a PC, and indeed I know a number of our customers and Forum users are not running Catalina on their Mac and so that information would be irrelevant to them and could be deemed as SPAM.

Finally there are strict rules and legislation in the form of GDPR that precludes us from sending emails of this nature out to all of our customers or newsletter subscribers, so I am sorry if you feel we should have taken action, but as you can see that is not practical, apart from which if you already had UpLink2.1 you would have been aware that it is a 32-bit application and by upgrading your Mac OS to Catalina it would not work, so yes I would suggest that you should be chasing vendors rather than them chasing you, after all you will have a far smaller list of people to contact than them and you are not bound by GDPR legislation.

If you contact Customer Support we will happily provide you with a link to download the 64-bit version.

Re: UpLink 2.1 32 bit and macOS 10.15 Catalina

Posted: Fri Nov 08, 2019 4:16 am
by Scollops
Tried the supplied new uplink software, still not picking up the 2b. Installed drivers again, tried with commander on, off - just plugging in. Resetting and replugged in....no joy. Mac is current software, firewall is off I don't see any alerts of security issues.

Wasn't there a 3rd party app.for Mac just for firmware updates ? Vaguely recall ...can't remember where.

Re: UpLink 2.1 32 bit and macOS 10.15 Catalina

Posted: Fri Nov 08, 2019 10:21 am
by admin
You should not need to install the drivers on the Mac, they have been supplied with the Mac for a while. (since 10.9) The issue appears to be the Mac & Drivers, Uplink just looks for installed Ports on the machine.

Si

Re: UpLink 2.1 32 bit and macOS 10.15 Catalina

Posted: Fri Nov 08, 2019 10:26 am
by admin
Scollops wrote:
Fri Nov 08, 2019 4:16 am
Tried the supplied new uplink software, still not picking up the 2b. Installed drivers again, tried with commander on, off - just plugging in. Resetting and replugged in....no joy. Mac is current software, firewall is off I don't see any alerts of security issues.

Wasn't there a 3rd party app.for Mac just for firmware updates ? Vaguely recall ...can't remember where.
I doubt it, as only UpLink can cope with the encrypted firmware files. Your Mac should pick up the existence of the Digital Link Interface (there are electronics in the cable), without anything being plugged into the 2B end.

Try running ls /dev/tty* in a Terminal before and after plugging the Digital Link into USB. Do you see any changes?

Si

Re: UpLink 2.1 32 bit and macOS 10.15 Catalina

Posted: Fri Nov 08, 2019 11:27 am
by LondonSubNigel
Also, check the Security and Privacy control panel in System Preferences after plugging in the cable, to see if there is a request to permit driver loading

Re: UpLink 2.1 32 bit and macOS 10.15 Catalina

Posted: Fri Nov 08, 2019 9:02 pm
by estimbird
admin wrote:
Thu Nov 07, 2019 10:10 am
estimbird wrote:
Wed Nov 06, 2019 12:31 pm
admin wrote:
Wed Nov 06, 2019 11:22 am
If you need a 64 bit version of Uplink, then you need to email the support team with proof of purchase

Si
I didn't know that - mail sent ;)

It would be really great if there was an announcement in the forum about this.
Done :-) It has been delayed as we have had to deal with running the updates on multiple machines, and its still not clear why we appear not to need to notarise the apps.

Si
Thank you a lot!

From https://developer.apple.com/documentati ... stribution and https://developer.apple.com/news/?id=09032019a
Beginning in macOS 10.14.5, software signed with a new Developer ID certificate and all new or updated kernel extensions must be notarized to run. Beginning in macOS 10.15, all software built after June 1, 2019, and distributed with Developer ID must be notarized.
Maybe Apple will activate the complete check first in January 2020?

There is an additional wrinkle -- Apple Developer accounts that predate 2019-August are exempt from the notarization requirements (at least on Mojave).

Code: Select all

spctl -a -vvv -t install UpLink2.3.app
UpLink2.3.app: accepted
source=Developer ID
origin=Developer ID Application: E-Stim Systems Ltd (C8S57MLK7X)

Re: UpLink 2.1 32 bit and macOS 10.15 Catalina

Posted: Sun Nov 10, 2019 3:42 pm
by silicum
MickEstim wrote:
Thu Nov 07, 2019 10:30 am
If you contact Customer Support we will happily provide you with a link to download the 64-bit version.
This is really annoying. I can download Logitech drivers without owning a logitech mouse, but why would I.
Why don't you just put the link on the website.

People who need it obviously have bought the pro pack with the cable. People who somehow got a similar cable (I don't know how because it's a really weird one) can probably find the software via other channels anyway if they really want. You are just putting up unnecessary hurdles for people who have an outdated version on a new MacOS operating system.

Re: UpLink 2.1 32 bit and macOS 10.15 Catalina

Posted: Mon Nov 11, 2019 12:49 pm
by admin
Its simple we are not Logitech, and this is part of a purchased pack with software not a driver .( The drivers are free)

We could use the Microsoft business version and just ask you to purchase again everything an update appears. (Windows 95/98/7/8/8.1/10 etc etc) And just because you cannot source the interface cable, several others can, including one company who tried to distribute it with ripped off copies of Uplink. Why should we support people who haven't purchased our products? And does Logitech offer a lifetime guarantee?

And have you asked apple why they are placing barriers in front of software developers every time they release a new version of their OS??

I'm not sure how asking people to contact us for an update is that onerous. It allows us to keep in contact with our customers and help with issues.

Si